We would like to extend a warm welcome back to all our patients. Thank you for your patience and understanding during this challenging time. Please be assured your safety is of great importance to us and we have been working hard behind the scenes to source everything we need to be even safer moving forward. We assure you that our already robust cross infection policies are even more stringent now.

We will be operating a phased return to treating patients, which means we will be dealing with emergencies first and then moving to other treatments. We will be running a skeleton service for the coming months and urge you to refrain from attending the practice unless you have an appointment as we will not be able to see you. All routine dental check-ups will be delayed for the foreseeable future. We will contact you once we are ready to resume these services.

Please find below what your patient journey will be like when you next visit us.

Instructions for attendance

•You must come on your own (unless there is a need to be accompanied).

•You must arrive on time for your appointment. Failure to do so may mean that we have to reschedule your appointment. If we are running late we will call to inform you.

•You should arrive at the appointed time and telephone to let us know you have arrived.

•You will be met at the door and asked to sanitise your hands, we will also take your temperature when you arrive. Please avoid touching any door handles on your way in.

•You will not be able to enter the practice early and sit in the waiting room, so if you are early, please wait in your car or outside the practice.

•We will not be able to take any cash payments in the practice and ideally patients should pay over the phone or use a contactless card. The charge for an urgent appointment will be £22.70. Any additional charges can be paid using contactless if necessary.

•If you have a mask or face covering, please wear it to the practice. We request that you keep this on whilst in the practice, apart from when we are providing clinical treatment.

•We will email you a consent form for you to read through before coming to the practice. The purpose of this is to ask for your consent to receiving treatment at our practice during the outbreak of COVID-19. Please print it off and sign it if you are happy with the content and please bring it with you when you attend. If you are unable to print the consent form, please reply to the email signifying that you consent to receiving treatment at our practice during the outbreak of COVID-19.

•Please bring a pen with you to the practice to sign your medical history and/or consent form.

• Please could you clean your teeth thoroughly before attending for your appointment and avoid all food and drinks until after your appointment.

• At the end of your appointment, you will be escorted out by a nurse. Please do not touch any door handles on you way out